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What is Jornaya’s TCPA Guardian and How Can it Help Protect your Contact Center One of the key practices of long-term successful contact centers is to abiding to strict laws around the industry. This includes making sure your data is used in accordance to the Telephone Consumer Protection Act (TCPA). A key part of this …
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9 Inbound Call Centre Software Features you Must Have An inbound call centre is a customer service centre that handles incoming calls from customers. In today’s world, call centre software such as diallers are essential tools for managing and optimising the performance of an inbound call centre. They can allow you to handle a high …
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How to Choose the Right Contact Center Software in 2023 Picking the right contact center software is essential for the success of any call center in 2023. The right software can help you streamline customer interactions, improve efficiency, and boost customer satisfaction. The wrong software, on the other hand, can lead to frustration, inefficiencies, and …
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Primo has agreed definitive terms to acquire Topa Dial. As a result, Topa Dial customers will move over to the Primo platform so that they can take advantage of their innovative, contact centre solutions backed by an award-winning team. By acquiring Topa Dial, Primo can accelerate growth plans, investing more into their platform, infrastructure and …
Do you know what CDR theft is? CDR Theft is a common problem throughout the world causing issues for many contact centers. So, what’s CDR Theft? This is the process where a dialer provider might look through your CDR records and pull the best data such as answered calls and sell them to other contact …
We’re delighted to announce the launch of our new feature, report builder. For dialler managers and analysts out there, this one is for you. As a progressive and forward-thinking technology company, we’re always keen to advance our dialler software to benefit our customers. By allowing managers to get instant reports on their dialler performance they …
Primo Offers Cryptocurrency as a Payment Method As a forward-thinking tech business, we are keen to adapt and explore new technology. Therefore, we’ve decided to offer cryptocurrency as a payment method. You can now pay for Primo services in a variety of different cryptocurrencies such as Bitcoin, Ethereum, Elrond and more. There are over 300 …