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6 Ways to Reduce Call Centre Staff Turnover Forever Maintaining high-quality customer service can be difficult with call centres experiencing employee turnover rates of 25% to 35%. Your team is what makes your business successful, therefore if you have a high employee turnover rate, consider why this is happening and how you might lower it. …
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TCPA and DNC Compliance Practices: How to avoid serial litigator traps When it comes to dialing in the USA there are a lot of rules and regulations. Even for the most experienced call centers, remembering and understanding all of these can be difficult. The consequences of not following this regulation can expose you and your …
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Contact centers are known for their fast pace working environment, but an issue that often comes with these types of places is a lot of pressure. When you work in an environment that hardly ever takes its foot off the gas. How often does that pressure become too much for someone to deal with? Unfortunately, …