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04/05/2020Immediate ReleaseUnited Kingdom Primo Dialler has quickly developed a mobile app to help call centres around the world to work remotely. With the lockdown in place, many call centres wondered how they could continue to operate without going into the office. Moving equipment or supplying new equipment seemed to be a complex and costly solution. …
The current pandemic has had a drastic effect on field sales teams. They’re no longer able to go and knock on peoples doors to promote products or services. So what can field sales teams do to survive? What should field sales teams do? The next best option for speaking with people face to face is …
Field sales teams have effectively come to a halt since the lockdown has commenced. As they can’t currently visit peoples home what does the future hold for the field sales teams? Adapting to survive Like most of us during this difficult period, they need to adapt to survive. Many sales jobs focus heavily on commission, …
What does the future hold for field sales teams? Read More »
Following the launch of our mobile-friendly dialler, we’ve put together some tips for agents working from home. Prepare with a Notebook, Pen and Spare Pen Without a computer to enter data, you will need to make notes about calls to update the CRM. It’s wise to have a notebook and pen to hand, this will …
6 Tips for Agents Using our Mobile-Friendly Dialler Read More »
Many different businesses across a wide variety of industries are struggling. However, the call centre industry has continued to grow. With the ability for agents to work from home, many call centres have continued without interruption. In fact, due to the number of people working from home data sets have seen a greater return on …
How Call Centres Can Adapt to Working From Home During the Coronavirus Read More »
,We just never know when a natural disaster is going to happen. How will it affect how your business operates? The recent disasters such as flooding, snow and even an outbreak of a virus can put pressure on many businesses. If your business revolves around your office in a fixed location it’s critical to invest …
When Disaster Strikes, Can Your Company Still Communicate? Read More »
We’ve added a new feature to our dialler which allows users to respond to website chat messages within the platform. This should allow our customers to add additional channels of communication, gaining more leads and increasing the chances of conversion. Clients who have websites can now give visitors the opportunity to message agents online. How …
Over the last week, prime minister Boris Johnson has approved Huawei to help Britain set up and roll out a 5G network. 5G is an exciting new development which could have a fantastic impact on call centres. 5G is set to supplement current 4G networks and increase mobile data speeds from 100 Mbps to 10 …
Boris Approves Huawei for 5G Rollout, but How Will This Impact Call Centres? Read More »
A CRM (Customer Relationship Manager), helps businesses manage customer information in one central hub. Data can be updated as further communication such as emails or calls take place. A CRM is usually based online and can be accessed by various employees with different access levels. Call centres use CRM’s to manage and update lead data …
Our latest predictive dialler software release includes an Agent Calendar feature. This allows agents to become more organised and plan for meetings or events. By including this feature within the dialler it keeps agents within one platform and stops them getting distracted by other software. How to Add a Meeting or Event to the Agent …