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What is Jornaya’s TCPA Guardian and How Can it Help Protect your Contact Center One of the key practices of long-term successful contact centers is to abiding to strict laws around the industry. This includes making sure your data is used in accordance to the Telephone Consumer Protection Act (TCPA). A key part of this …
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9 Inbound Call Centre Software Features you Must Have An inbound call centre is a customer service centre that handles incoming calls from customers. In today’s world, call centre software such as diallers are essential tools for managing and optimising the performance of an inbound call centre. They can allow you to handle a high …
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6 Ways to Reduce Call Centre Staff Turnover Forever Maintaining high-quality customer service can be difficult with call centres experiencing employee turnover rates of 25% to 35%. Your team is what makes your business successful, therefore if you have a high employee turnover rate, consider why this is happening and how you might lower it. …
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TCPA and DNC Compliance Practices: How to avoid serial litigator traps When it comes to dialing in the USA there are a lot of rules and regulations. Even for the most experienced call centers, remembering and understanding all of these can be difficult. The consequences of not following this regulation can expose you and your …
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How to Choose the Right Contact Center Software in 2023 Picking the right contact center software is essential for the success of any call center in 2023. The right software can help you streamline customer interactions, improve efficiency, and boost customer satisfaction. The wrong software, on the other hand, can lead to frustration, inefficiencies, and …
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Contact centers are known for their fast pace working environment, but an issue that often comes with these types of places is a lot of pressure. When you work in an environment that hardly ever takes its foot off the gas. How often does that pressure become too much for someone to deal with? Unfortunately, …
Primo has agreed definitive terms to acquire Topa Dial. As a result, Topa Dial customers will move over to the Primo platform so that they can take advantage of their innovative, contact centre solutions backed by an award-winning team. By acquiring Topa Dial, Primo can accelerate growth plans, investing more into their platform, infrastructure and …
Do you know what CDR theft is? CDR Theft is a common problem throughout the world causing issues for many contact centers. So, what’s CDR Theft? This is the process where a dialer provider might look through your CDR records and pull the best data such as answered calls and sell them to other contact …
We’re delighted to announce the launch of our new feature, report builder. For dialler managers and analysts out there, this one is for you. As a progressive and forward-thinking technology company, we’re always keen to advance our dialler software to benefit our customers. By allowing managers to get instant reports on their dialler performance they …
Primo Offers Cryptocurrency as a Payment Method As a forward-thinking tech business, we are keen to adapt and explore new technology. Therefore, we’ve decided to offer cryptocurrency as a payment method. You can now pay for Primo services in a variety of different cryptocurrencies such as Bitcoin, Ethereum, Elrond and more. There are over 300 …