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2021 has been a challenging but successful year. For the interests of our stakeholders, we’ve put together an annual report. This document gives an end of year update, an insight into our growth and our upcoming plans for 2022. What’s in the Report? The report looks at the following areas: Message from our Head of …
How to Manage Call Centre Agents Working from Home The world is continuing to adapt to the global pandemic outbreak, many call centres are operating with agents working from home. This is a way to keep your agents safe by not forcing them into busy environments. Whilst working from home does have its advantages and …
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New Feature: Live Virtual Tour During the last year we have been working on implementing an easier way to start using the platform. We identified that our onboarding process needed a makeover and that everyone learns in different ways. We’re excited to announce our new live virtual tour! This feature will allow admin users an interactive guide on …
Exciting news, We’re changing the way we do our support – Better for you, better for us! We’re very excited to announce some huge changes to the channels available to you and the ease of reaching a support technician in real-time, 24/7. In an industry like ours, instant support and communication is crucial. Introducing our three new support …
5 Top Tips for Attending the Call & Contact Centre Expo By Abdul Kawsar (Head of Sales) We’ve recently announced on our social media accounts that we are attending the Call & Contact Centre Expo on the 16th and 17th of November 2021. Therefore, I’ve to put together a useful blog with the top tips for attending, …
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The Step-by-Step Process to Build a Productive Contact Centre Team The digital age. A time where productivity tips couldn’t be more important. As a dialler provider, we see call centres make the same mistakes over and over again. If you want to develop a team that provide results, this blog is for you. Here are …
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What is SHAKEN/STIR? Did you know 45 Billion Robocalls were made to American numbers in 2020? The latest figures show that over 48% of calls received by Americans go unanswered. Many people have lost trust in the telecoms market and the FCC are looking for ways to improve it. Therefore, from June 30th 2021 the …
In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in this blog. An in-house call centre is a dedicated team of agents that …
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Primo’s Tips to Increase Answer Rates It’s harder than ever before to encourage someone to pick up the phone. People have become aware of certain signs to look for when answering calls and some apps are even designed to identify and flag marketing calls. Whilst this makes it challenging to find ways to increase answer …
The entire support team at Primo Dialler have had to adjust and begin working from home, for the safety of others and themselves. With busy days, everyday; we found a way to make it work. A lot of call-centres are still working from home, so we want to make sure you’re utilising the best features of …
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