We’re delighted to announce that we’ve been awarded the ISO 9001:2015 quality management certificate. The award is in relation to the provision of phone dialler software.  ISO 9001 is recognised globally as the international benchmark for quality within an organisation. It ensures services meet the needs of clients through an effective quality management system. The award further enhances our reputation …

Primo awarded ISO 9001:2015 Quality Management Certificate Read More »

2020 was a fascinating year, I don’t think anyone has experienced anything like it within their lifetime. Our freedom of movement and the things we have taken for granted have been greatly reduced. The Call Centre industry has been greatly impacted by the pandemic as some call centres have been unable to open and employees …

What to look for in a Hosted Dialler in 2021 Read More »

Press Release: 08/01/2021 Primo Dialler a Birmingham based tech company, has been nominated for a prestigious telecoms award. The Comms Business Awards are annual awards which highlight excellence in a range of categories across telecommunications. Primo Dialler has been nominated in the category Contact Centre Vendor due to their focus on call centre software.  “In what was a turbulent year for many businesses across the globe. Our team …

Birmingham Based Tech Company Nominated for Prestigious Telecoms Award Read More »

Primo End of Year Message  It goes without saying this has been a difficult year for many businesses across the world. As a global provider we’ve had insights into how each country has adapted to work around lockdowns and avoid being infected by Covid-19.  Here at Primo we moved extremely quickly, not just to help our …

Primo End of Year Message Read More »

With a wide range of features, it’s easy for call centre managers to overlook functionalities that could have a significant impact on efficiency and conversions. It could be because the user feels they have no need for it, that it’s too complex to set up or they just don’t understand how to use it. Below …

7 Key Features to Get the Most Out of Your Dialler Read More »