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To improve the look and ease of use of the predictive dialler, we’ve added the ability to add a profile picture to each agent. By adding profile pictures you can quickly identify agents when looking through a list of agents. How to add an agent image on the Predictive Dialler To add an image to …
Due to high demand, we’ve added a brand new feature to our predictive dialler. Drum roll, please… we’d like to announce the addition of SQL Dialling. What is SQL Dialling? SQL dialling allows you to filter large databases to select a segment for more targeted campaigns. It uses what’s known as an SQL (Structured Query …
Businesses throughout the UK are making the decision to outsource their call centres to South Africa. In this blog, we look at the reasons why and examine the feasibility of your call centre doing the same. There are several reasons why companies are making the decision to outsource their call centre. Reduce Costs The main …
Why UK call centres are outsourcing to South Africa Read More »
We’re delighted to announce that Primo Dialler is heading to South Africa on the 28th of October. The first stop on our journey is Johannesburg where we will be exhibiting at Africa’s Calling CCMG Contact Centre Conference and Expo on the 31st October – 1st November (come and say Howzit to stand 24). After finishing …
We’re excited to announce the launch of our brand new office in South Africa. Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers. Our new office continues our global expansion which now includes a presence within the UK, USA …
Howzit! We’ve launched our new office in South Africa Read More »
Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustration of callers being passed around. Therefore improving the companies efficiency and improving their interaction with the caller. An IVR is crucial to call centre, as making numerous outbound …
How an Interactive Voice Response (IVR) Can Help Your Call Centre Business Read More »
We’ve had a fantastic first 6 months so far in 2019 and we’ve decided to publish a Bi-Annual report. This document should allow stakeholders (internal and external) to see what’s been happening within the company and our future plans to improve. What’s in the Report? The report looks at the following areas: Message from our …
Primo Dialler – Bi-Annual Report (Jan to June) – 2019 Read More »
Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SMS and generating reports. For example, if you’re using Primo Dialler’s predictive dialler and Zoho’s CRM you can …
Working remotely can provide fantastic benefits for both employees and call centre owners and could help shape call centres of the future. What is remote working? Remote working is where employees don’t need to be at a particular location such as an office and can work where ever they want. Most people prefer to …
How remote working could be the future of call centres? Read More »
Having been involved in the industry for several years and by speaking to various predictive dialler managers, we’ve discovered some of the biggest pain points about the industry. As the industry has progressed naturally the software has got better, more intuitive and offers greater reliability. However, one thing that we found that predictive dialler providers …
Why we focus on customer service to grow our predictive dialler solution Read More »